Shipping Policy

1. Overview

This Shipping Policy describes how MitraGen processes and ships orders placed through our website, the areas we serve, and the requirements that apply to delivery. By placing an order, you agree to this policy and to our Terms of Service.

2. Where we ship

We ship within the United States, except to the jurisdictions listed in the section below, which we do not serve. We do not ship internationally at this time.

You are responsible for ensuring that your order can lawfully be shipped to, received, and possessed at your delivery address. See our Terms of Service for more on your responsibility for the laws of your jurisdiction.

3. Order processing

Orders are typically processed within 1 to 2 business days after payment is authorized. Orders placed on weekends or holidays are processed on the next business day. We may need additional time to verify eligibility or payment, and we may hold, cancel, or limit any order at our discretion.

4. Delivery estimates

Delivery time depends on the shipping method selected at checkout and the destination. Any delivery estimates shown are estimates only and are not guaranteed. Once your order ships, transit time is handled by the carrier and is outside our control.

5. Age verification and adult signature (21+)

Our products are available only to adults who are at least 21 years of age. We may verify your age at the time of purchase, and, where required, an adult signature of someone 21 or older may be required at delivery. If an adult signature cannot be obtained, the carrier may return the package to us.

6. Shipping charges and taxes

Shipping charges, if any, are calculated and shown at checkout before you complete your order. You are responsible for any applicable taxes. Promotional shipping offers may have conditions and can change at any time.

7. Tracking

When your order ships, we will send tracking information to the email address on your order, where available. Please check your spam folder if you do not see it.

8. Address accuracy

You are responsible for providing a complete and accurate shipping address. We are not responsible for orders delayed, lost, or delivered to the wrong location because of an incorrect or incomplete address. If you notice an error, contact us as soon as possible and we will try to help, but we cannot guarantee changes once an order is processed.

9. Where we do not ship

MitraGen does not ship to the jurisdictions listed below. This list is maintained by us and may change, so please review it before ordering. An order to a destination we do not serve will be canceled or returned.

States

• Alabama
• Arkansas
• Indiana
• Rhode Island
• Vermont
• Wisconsin

Counties and localities

• Sarasota County, Florida
• San Diego County, California
• Union County, Mississippi

10. Refused, undeliverable, and returned shipments

If a shipment is refused, is undeliverable, or is returned to us because delivery could not be completed (including when an adult signature cannot be obtained or the destination is a jurisdiction we do not serve), we will handle it in accordance with our Return and Refund Policy. Original shipping charges and any costs we incur may be deducted from a refund.

11. Lost or damaged shipments

If your order arrives damaged, or your tracking shows delivered but you did not receive it, contact us at support@mitragenlabs.com promptly with your order number so we can investigate with the carrier and make it right.

12. Risk of loss

Title and risk of loss pass to you upon our delivery of the products to the carrier, except as otherwise required by applicable law.

13. Contact us

Questions about shipping or a specific order can be sent to support@mitragenlabs.com.